Insurance

Cancellation and Reimbursement

If you want to cancel your reservation, you must send a cancellation e-mail as soon as possible. No justification is needed to cancel a booking. However, a cancellation fee may apply. Triptailor maintains penalty charges at a minimum in the interest of preserving a good business relationship with its customer. If your itinerary includes a domestic flight, after the ticket has been issued, it is not refundable, regardless of the cancellation date.

If you cancel: 

1    15 days prior to departure: no fee

-      Less than 15 days prior to departure: 100% of the total cost of trip

-      During your trip: 100% of total cost of trip

Cancellation Insurance, Hospitalization and Repatriation

Cancellation Insurance

To avoid cancellation fees, in the event of a cancellation made less than 15 days before departure, Triptailor offers cancellation insurance. It costs 60 euros per person and must be purchased when a reservation is made. With this insurance, trips can be cancelled at any time and for any reason without a fee. The customer receives full reimbursement, excluding airplane tickets if they have already been issued.

Repatriation

Triptailor is a French company and does not have the means to cover foreign customers for sanitary repatriation. The customer is therefore responsible for his or her eventual repatriation. Triptailor strongly advises its customers to take out repatriation and medical insurance prior to their trip to France.

Hospitalization

If hospitalization is necessary, any costs incurred are the customer’s responsibility. Triptailor will not pay any of these costs.